General information
We strive to provide you with the best possible service when purchasing tickets and visiting our events. Please understand, however, that there is no right to specific tickets and a specific price or ticket category and that we can only offer tickets and bookings subject to the following general terms and conditions (GTC).
Prices
The prices as published on the website www.kunstkultur.com apply. The prices shown include the respective statutory VAT, if applicable.
Formation of the contract
In general, all orders are binding cannot be canceled. As the services offered are leisure services within the meaning of the Austrian Consumer Protection Act (KSchG), the customer is not entitled to a special statutory right of withdrawal in the case of a contract concluded at a distance or a contractual declaration made at a distance.
- Booking and Cancellation for Concert Tickets
Concert tickets purchased via the online store on our website are only valid for the selected concert date and entitle the holder to one admission.
You can cancel concert tickets purchased via the online store on our website by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. in accordance with the following cancellation conditions. The timely receipt of the notification by us is decisive for a timely cancellation.
For concert tickets purchased via the online store on our website, the following cancellation conditions apply:
-
- For cancellations more than 72 hours before the start of the activity: full refund of the booking price; and
- cancellations made 72 hours or less before the start of the activity or in the event of a no-show: no refund.
When ordering concert tickets via our sales partners, their respective cancellation conditions apply. Cancellations of concert tickets purchased through our sales partners are the sole responsibility of the respective sales partner, who is responsible for making the decision. Cancellation requests must be addressed to the respective sales partner.
- Booking and cancellation of tickets for the Capuchin Crypt
Admission tickets for the Capuchin Crypt purchased via the online store on our website are only valid for the selected time slot and day of visit and entitle the holder to one admission.
Admission tickets for the Capuchin Crypt purchased via the online store on our website cannot be exchanged or (partially) refunded. Pursuant to § 18 para. 1 no. 10 FAGG (Distance and Off-Premises Selling Act), customers have no right of withdrawal (right of rescission) for tickets valid for a specific date.
- Booking and cancellation for Sing Along! Choir Festivals
You can cancel your registration for the Sing Along! Choir Festivals in accordance with the following cancellation conditions by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Decisive for a on-time cancellation is the timely receipt of the notification by us.
If you have to cancel your registration for the Sing Along! Choir Festivals, the following cancellation conditions apply:
-
- up to 8 weeks before the choir festival: € 25,- cancellation fee
- 8 - 1 weeks before the choir festival: € 50 cancellation fee
- from 1 week before the choir festival: 100% cancellation fee
In the event of travel restrictions or lockdowns, cancellation and refunds are free of charge.
These cancellation conditions also apply if you book your participation online. The message “Tickets purchased online cannot be canceled” displayed in the online booking process is an automated message that we unfortunately cannot change to the above cancellation conditions.
Please enquire separately about the cancellation conditions for groups (10 or more people) at This email address is being protected from spambots. You need JavaScript enabled to view it..
Cancellation of an event
In case of cancellation of an event please write to This email address is being protected from spambots. You need JavaScript enabled to view it..
In case of concellation, tickets can only be returned where they were purchased. If copies have been made and are in circulation, only the ticket presented or submitted first entitles the holder to a refund of the purchase price.
In the event of cancellation, postponement or change of program, no expenses (such as hotel, travel expenses, etc.) will be reimbursed.
Changes to the cast, program and/or schedule as well as changes to the start times are expressly reserved and shall not be deemed a reason for the return and/or exchange of tickets. If the event has lasted until the break or 45 minutes after the start, no refund will be made. For organizational reasons, it is unfortunately not possible to refund the ticket price on site.
Copyrights and other property rights, portrait protection
For copyright reasons audio and video recordings of events are only permitted with the consent of the artists. By purchasing a ticket, you declare your consent that Kunst & Kultur - ohne Grenzen may take photographs and video recordings during the events and may reproduce and publish them online and offline without limitations in time or space. By giving your consent you expressly waive any entitlement to remuneration.
Admission only with a valid ticket
The printout of the ticket must be brought to the event. It is required for admission. The code of your ticket is only valid for one admission. If copies have been made and are in circulation, only the ticket presented first is valid for admission. Each valid ticket entitles one person to attend the performance. The valid ticket must always be presented to the staff of Kunst & Kultur - ohne Grenzen upon request.
Admission for late arrivals
Late arrivals may not enter the concert hall independently after the start of the performance. Admission during an intermission is not possible. At most, admission may only be granted during a prolonged interruption or during the concert interval - but in any case only if granted by a supervisor.
Disruption of events, alcoholization
Visitors who are impaired by alcohol, drugs or in any other comparable way
who behave conspicuously in any other way, and those who could disrupt the event for the aforementioned or other (in particular security-related) reasons, may be prevented from entering and expelled from the building by the supervisors despite having a valid admission ticket, to the exclusion of any refund claims.
Children
We kindly ask you to observe the minimum age of five years at all our events.
Animals
With the exception of guide dogs for the blind and service dogs as defined in § 32 of the Wiener Veranstaltungsstättengesetz (Vienna Event Venues Act), animals are not permitted.
Data protection
By ordering and using services of Kunst & Kultur – ohne Grenzen, in particular by purchasing tickets - the customer expressly agrees to the GTC. The customer acknowledges that the data provided electronically by him will be processed electronically by Kunst & Kultur - ohne Grenzen for the purpose of fulfilling the contract. He also agrees to the use of his data under the privacy policy within the statutory provisions and restrictions of the GDPR. The customer is made aware that this consent may be revoked at any time.
Scope of application, place of jurisdiction, law
Place of jurisdiction is Vienna, Austria. Austrian law excluding its conflict of laws provisions and the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall apply.
Should individual provisions of these GTC contradict mandatory statutory provisions (such as the provisions of the KSchG), the remaining provisions of these GTC shall nevertheless retain their validity. We reserve the right to change our general terms and conditions at any time.
Miscellaneous
In case of discrepancies between these GTC and the German version, available under this link, the German version shall prevail.